SPEAKUP Program

Speak up if you have questions, or concerns, and if you don’t understand, ask again. It is your body and you have a right to know. If you have a question or concern about your plan of care that your nurse doesn’t answer, contact the House Supervisor, Nurse Manager, or CNO.

Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right healthcare professionals. Don’t assume anything. Ask your healthcare team if they washed their hands before conducting treatments on you.

Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right healthcare professionals. Don’t assume anything. Ask your healthcare team if they washed their hands before conducting treatments on you.

Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.

Ask a trusted family member or friend to be your advocate.

Know what medications you take and why you take them. Medication errors are the most common healthcare mistakes.

Use a healthcare facility that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by The Joint Commission *.

Participate in all decisions about your treatment. You are the center of the healthcare team. If you have concerns about your safety as a patient and would like more information on Speak Up campaign, please call the Patient Advocate at extension 7541.

* Fairmont Regional Medical Center is accredited by The Joint Commission. To find out whether your hospital or other health care organizations is accredited.


Rapid Response Team

A Rapid Response Team is a team of clinical personnel with critical care skills trained to evaluate, determine and potentially manage a patient whose condition may rapidly be deteriorating. The team works in collaboration with the patient’s primary care nurse. The team will assess and stabilize the patient, assist with communication among care givers, and educate and support the healthcare team and family.

When to call the Rapid Response Team?
Activation of the team may be direct (the patient/family makes the call) or indirect (through a staff member). Direct activation of the Rapid Response Team by the patient or family was allowed. When should you call the Rapid Response Team? If you are worried, have a concern, or notice a difference/change in your family member. The hospital asks that your concerns first be voiced to the care providers/nurse before calling the Rapid Response Team.

How to activate the Rapid Response Team?
Inform you family member’s caregiver/nurse to call or dial 1000.


Quality Data

It has been our physician leaders who make the changes in clinical processes alongside our nurses and other members of the heath care team. The healthcare team contributes valuable time and knowledge to research best practices in medicine and implement them at Fairmont Regional Medical Center. Their efforts have resulted in a patient safety and hospital quality process that has become an integral part of the way all staff members approach their responsibilities.


Accreditation & Awards

Peggy Coster, Terri Bonasso, Mindy Vincent, Dr. Paul Alappat

Peggy Coster, Terri Bonasso, Mindy Vincent, Dr. Paul Alappat

Fairmont Regional Medical Center’s commitment to clinical and operational excellence has been recognized for four consecutive years with the top honor awarded by The Joint Commission, a top performer in Quality. We are the only hospital in West Virginia that has received this award for four consecutive years.

While we are performing well, we still recognize that we must never stop improving patient safety and hospital quality.

To check our hospital profile, please visit Medicare: Hospital Compare


Patient Advocate

It is the responsibility of the Patient Advocate to ensure that all comments and complaints are addressed. At Fairmont Regional Medical Center, we take your concerns seriously and encourage our patients to voice their comments.

Those comments may be expressed:

  • directly to the Patient Advocate
  • to any staff member
  • by phone
  • by Press Ganey Survey
  • by letter
  • during an office visit

The Patient Advocate may be reached at (304) 367-7541.

All patients can freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care, treatment, and services.

We will make every effort to respond to your complaint promptly. All complaints and/or comments are processed and sent to the appropriate personnel for review. A follow up regarding the complaint will be communicated to you at the time of resolution. If you prefer OR if we do not respond promptly/sufficiently, or if you are dissatisfied for another reason you may contact the:

West Virginia State Health Department
Office of Health Facility Licensure & Certification
(304) 558-0050

or

The Joint Commission
Office of Quality Monitoring (800) 994-6610

or

Use the on-line “Report a Complaint” form at
www.jointcommission.org
or E-mail your complaint to: complaint@jointcommission.org


Infection Control

Infection Control and patient safety go hand-in-hand. Our goal is to stop germs from spreading and hand hygiene is one of the simple ways to protect those we care about. Additionally, it is important to be up-to-date on your vaccinations.

SPEAK Up: Prevent the spread of infection