Patient Rights and Responsibilities
You, as a patient, and the hospital share mutual rights and responsibilities related to your healthcare. A patient who understands and participates in his or her care may achieve better results. The staff is committed to giving you the best care possible, to respect your rights and to recognize your responsibilities as a patient. The hospital recognizes that medical success comes from a partnership between you and our healthcare team.
You, your family and friends are entitled to courteous, respectful treatment in a caring fashion provided without regard to age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
You have the right to appropriate medical treatment and services delivered by your personal physician and other professionals involved in your care and made known to you. You may refuse treatment within the limits of the law.
You have the right to request and receive information related to your admission and discharge planning. Goal setting is a collaborative effort and is essential to your care.
You and your family have the right to participate in decisions related to your care with full understanding of what is proposed and planned for you, including risks and alternatives to suggested treatment or plan of care, and in resolving any dilemmas about your care.
You have the right to informed consent prior to undergoing any procedures and/or treatment except in emergency life-threatening situations.
You have the right to have visitors according to nursing unit and/or department policies. You have the right to restrict access to you by visitors or others not directly involved in your care. The hospital may restrict visitors by nursing unit or department specific policies. Visitors may also be restricted for the health and safety of the patient and/or visitor. Visitor restriction based on patient condition or diagnosis will be evaluated for effectiveness in the treatment plan. In certain situations, you and/or family will be involved in the determination of restrictions.
Every effort will be made to make your hospital stay as comfortable as possible by meeting special needs within hospital guidelines and within a reasonable time frame.
Except as required by law or with your consent, the Hospital will maintain confidentiality of medical and financial records related to your hospital stay. Your medical record will be read only by those individuals directly involved in your treatment. You have access to your medical record upon request. Your medical record will be available to those who monitor care and quality.
You have the right to inspect and discuss your bill. Financial counseling will be provided upon request.
You have the right to expect your privacy to be respected and confidentiality from all hospital staff and physicians. (For staff education: In an effort to maintain each patient’s right to privacy, any time a treatment or procedure is performed on a patient in an area that may be perceived as “public” or may allow viewing by unauthorized individuals, that patient will be placed in a room where the door can be closed or the curtain can be drawn so as to maintain that privacy.)
You have the right to formulate advance directives and appoint a surrogate to make health care decisions for you to the extent of the law.
You have the right to a safe and secure environment. Internal security is provided 24 hours a day with external law enforcement available when needed. You have a right to access protective services.
You, your family and friends have the right to openly express concerns and complaints to your physician, caregiver, or the hospital patient representative at extension 7541. A follow-up regarding the complaint will be communicated to you at the time of resolution.
You have the right to pastoral/spiritual counseling.
You are entitled to complete information regarding your healthcare, treatments, diagnosis, options, and risks. These communications through your physician or caregiver will be within the code of ethics threshold.
Upon request, you have the right to be informed of the process for bringing an ethical concern to the hospital Ethics Team for discussion.
You have the right to certain hospital policies and procedures not specifically listed in this summary. They include, but are not limited to:
Code of Ethical Behavior
Withholding resuscitative services
Forgoing or withdrawing life sustaining services
Care at the end of life
Procuring and donation of organs and other tissue
You have the right to receive information about pain and pain relief measures. A concerned staff is committed to pain prevention and management.
You have the right to be free from restraints and seclusion in any form when used as a means of coercion, discipline, convenience for the staff, or retaliation.
Providing Information. You are responsible for providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medication, and other matters relating to your health. You and your family are responsible for reporting things that might jeopardize your care/safety and unexpected changes in your condition. You and your family help the hospital improve its understanding of the environment by providing feedback about service needs and expectations.
Asking Questions. You are responsible for asking questions when you do not understand what you have been told about your care or what you are expected to do.
Following Instructions. You and your family are responsible for following the care or treatment plan developed. You should express any concerns you have about your ability to follow and comply with the proposed care plan or course of treatment. Every effort will be made to adapt the plan to your specific needs and limitations. When such adaptations to the treatment plan are not recommended, you and your family are responsible for understanding the consequences of the treatment alternatives and not following the proposed course.
Accepting Consequences. You and your family are responsible for the outcomes if you do not follow the care, service, or treatment plan.
Following Rules and Regulations. You and your family are responsible for following the hospital’s rules and regulations concerning patient care and conduct.
Showing Respect and Consideration. You and your family are responsible for being considerate of the hospital’s personnel and property.
Meeting Financial Commitments. You and your family are responsible for promptly meeting any financial obligation agreed to with the hospital.
Informing. You and your family are responsible to inform the unit manager, your physicians, or Hospital Representative at extension 7541; as soon as possible, if you believe your rights have been or may be violated.
You may discuss these rights and responsibilities with your physician or nurse in charge of your care. You are encouraged to complete a patient survey after your discharge. We will make every effort to respond to your complaint promptly. All complaints and/or comments are processed and sent to the appropriate personnel for review. A follow up regarding the complaint will be communicated to you at the time of resolution. If you prefer, if we do not respond promptly/sufficiently, or if you are dissatisfied for another reason, you may contact the:
West Virginia State Health Department The Joint Commission
Office of Health, Facility, Licensure and Certification FAX: (630) 792-5636
(304) 558-0050 www.jointcommission.org