Patient Advocate

It is the responsibility of the Patient Advocate to ensure that all comments and complaints are addressed. At Fairmont Regional Medical Center, we take your concerns seriously and encourage our patients to voice their comments.

Those comments may be expressed:

  • directly to the Patient Advocate
  • to any staff member
  • by phone
  • by Press Ganey Survey
  • by letter
  • during an office visit

The Patient Advocate may be reached at (304) 367-7541.

All patients can freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care, treatment, and services.

We will make every effort to respond to your complaint promptly. All complaints and/or comments are processed and sent to the appropriate personnel for review. A follow up regarding the complaint will be communicated to you at the time of resolution. If you prefer OR if we do not respond promptly/sufficiently, or if you are dissatisfied for another reason you may contact the:

West Virginia State Health Department
Office of Health Facility Licensure & Certification
(304) 558-0050

or

The Joint Commission
Office of Quality Monitoring (800) 994-6610

or

Use the on-line “Report a Complaint” form at www.jointcommission.org or E-mail your complaint to: complaint@jointcommission.org

Lifeline

No one wants to leave the home they love. Your family and friends know how much it means to you to continue doing things for yourself. They just want to feel that you’re safe, that someone’s looking out for you, that help will be there for you if and when you need it.

FRMC's Lifeline program, an in-home personal emergency response system, was established in 1985, and has helped many people continue to live independently and securely in their own home. Whenever medical assistance is needed, one press of a button activates an in-home communication unit to get in touch with help 24 hours a day, 7 days a week. This help can range from getting an ambulance sent to the home or simply asking a neighbor to look in on you if needed. If a person presses the Lifeline button and cannot speak, the unit knows what to do.

A person with a unit does not need to wait for an emergency to happen to activate the unit, either. Users are encouraged to check the unit one time a month.

Nearly 200 units are in service in the FRMC community. The units range from $30.00 - $50.00 a month and can be rented on a month to month basis if needed for short-term use. Installation is simple and involves a connection to a phone. There is a one-time charge of $30 for installation.

To arrange for Lifeline in your home or for more information, contact Franklin Wilson, Outreach Coordinator, at (304) 367-7199 The Regional Healthcare Foundation has supported the project since inception and FRMC is pleased to offer this valuable community service as part of its mission.